Shipping policy

Shipping Policy

Last Updated: September 7, 2026

Thank you for shopping with Hazel’s Threads Boutique! We are a small business, and we truly appreciate every order placed with us.

Processing Times

Orders are typically processed within 3–5 business days after your order is placed.

Business days are Monday–Friday and do not include weekends or holidays.

Please allow additional processing time during new launches, sales, holidays, or other periods of high order volume.

Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Shipping times are estimates and are not guaranteed. Hazel’s Threads Boutique is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or circumstances outside of our control.

You will receive tracking information once your order has shipped.

Incorrect Shipping Addresses

Please double-check your shipping information before completing your purchase.

If you notice an incorrect address, contact us as soon as possible. We will do our best to correct the address before the order ships.

Once an order has shipped, we cannot guarantee that the address can be changed.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the package resent.

Lost, Stolen, or Delivered Packages

Once a package has been marked as delivered by the shipping carrier, Hazel’s Threads Boutique is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

International Orders

At this time, Hazel’s Threads Boutique may only ship to locations specifically offered at checkout.

Customers are responsible for any customs fees, duties, taxes, or other charges associated with international orders.

Questions About Your Order

If you have questions about your shipment, please contact us at orders@hazelsthreads.boutique and include your order number.

We are always happy to help!