Contact information
Contact Policy
Last Updated: September 7, 2026
We’re always happy to help! If you have questions about your order, products, shipping, returns, preorders, or anything else related to Hazel’s Threads Boutique, please reach out to us.
📧 Contact Us
Email: orders@hazelsthreads.boutique
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
💬 What Can You Contact Us About?
You can reach out to us regarding:
- Questions about products or sizing
- Order status
- Shipping questions
- Returns or exchanges
- Damaged or defective items
- Preorders
- Order cancellations
- Website or checkout issues
- General questions about Hazel’s Threads Boutique
⏰ Response Time
We typically respond to customer inquiries within 1–2 business days.
Our business hours are Monday–Friday. Messages received on weekends or holidays will be answered as soon as possible on the next business day.
During new launches, sales, holidays, or periods of high order volume, responses may take a little longer.
📦 Order Questions
For questions about an order, please provide:
- Your full name
- Order number
- Email address used at checkout
- A brief description of your question or concern
- Photos, when applicable
Providing this information helps us resolve your issue as quickly as possible.
❤️ We’re Here to Help
Hazel’s Threads Boutique is a small business, and every customer matters to us. We appreciate your patience and understanding while we work to respond to every message.
Thank you for shopping small and supporting Hazel’s Threads Boutique!