Refund policy

Return & Exchange Policy

Last Updated: September 7, 2026

At Hazel’s Threads Boutique, we want you to love your purchase. If something isn’t quite right, we’re happy to help when your order meets the requirements below.

Return Window

Customers may request a return within 14 days of the date their order is delivered.

To request a return, please contact us at orders@hazelsthreads.boutique with your order number and the reason for your return.

Items must be returned in their original condition.

Return Requirements

To be eligible for a return, items must:

  • Be unworn and unused
  • Be unwashed
  • Have all original tags attached, when applicable
  • Be free of makeup, perfume, deodorant, pet hair, stains, smoke, or other odors
  • Be returned in their original condition

Hazel’s Threads Boutique reserves the right to refuse a return if an item does not meet these requirements.

Exchanges

Exchanges may be accepted when the requested replacement size or item is available.

If the requested item is unavailable, we may issue store credit or a refund according to the circumstances of the order.

Return Shipping

Unless an item arrives damaged or defective, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method.

Please allow your bank or payment provider additional processing time for the refund to appear in your account.

Non-Returnable Items

Certain items may be final sale and not eligible for return, including:

  • Clearance or final-sale items
  • Items specifically marked “Final Sale”
  • Personalized or customized items
  • Items that have been worn, washed, damaged, or altered
  • Any other items specifically identified as non-returnable on the product listing

Sale Items

Items purchased during a sale are eligible for return only if the product listing or sale terms specifically state that returns are accepted.

Please review the terms of a promotion before purchasing.

Return Abuse

We reserve the right to refuse returns or exchanges from customers who repeatedly abuse the return policy or attempt to return items that do not meet the requirements above.